FAQ

  • Shipping & Handling

    Nise shipping rates:

    $8.99 flat rate - orders totaling $99.99 or less

    FREE - orders exceeding $100.00

    $17.99 flat rate - Expedited or Rush orders, no matter the merchandise cost

    Bulk order shipping costs will vary. Bulk orders of apparel will consist of 10 or more clothing items. We will contact you directly to advise of shipping costs.

    All orders are shipped via USPS or UPS.

  • Exchanges

    Non-personalized apparel may be exchanged within 21 days of purchase and must be in excellent, un-worn, unwashed, undamaged, unused, and re-saleable condition. Please call customer service at (404) 432.6606 for assistance.

    Send to:

    Nise 2451 Cumberland Pkwy SE, Ste. 3228 Atlanta, GA 30339

  • Returns / Refund Policy

    We stand behind and are proud of our products, and we want you to be satisfied with your purchase. Unless we have made an error in the processing of your order, personalized items cannot be returned. We would ask that extreme care be exercised when ordering personalized items. For items that are non-personalized, returns must be received within 21 days of purchase. Refunds will be credited to the purchaser's original form of payment or issued as store credit. Please note that non-personalized apparel must not be worn, washed, damaged or used. These items must also be returned with tags intact and still attached to the clothing. Discounted or sale items are final and are not eligible to be returned or exchanged.

  • Standard Processing Times

    Standard Processing Times:

    Non-personalized items are processed within 72 hours (3 days).

    Personalized apparel items are processed within 3-5 business days.

    Typical shipping timeframes range from 3-7 days, and orders are shipped via USPS Priority Mail or UPS Ground.

  • Expedited or Rush Orders

    Expedited Processing Times:

    Non-personalized rush orders - within 24-48 hours (1-2 days).

    Personalized apparel - within 24-72 hours (1-3 days).

    Customers may choose regular USPS Priority Mail, UPS Ground, or Expedited Shipping, depending on your individual need.

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